Bridgeport Sound Tigers Statement

AN UPDATE ON THE 2019-20 AHL SEASON

AMERICAN HOCKEY LEAGUE CANCELS REMAINDER OF 2019-20 SEASON AND 2020 CALDER CUP PLAYOFFS

American Hockey League President and Chief Executive Officer David Andrews announced today that the league’s Board of Governors has voted to cancel the remainder of the 2019-20 AHL regular season and the 2020 Calder Cup Playoffs due to the ongoing COVID-19 public health crisis.

“After a lengthy review process, the American Hockey League has determined that the resumption and completion of the 2019-20 season is not feasible in light of current conditions.

The League’s operational focus has turned toward actively preparing for the 2020-21 season.

We are very grateful to the National Hockey League and its teams for their support and leadership in navigating through the challenges faced over the past two months.

The AHL continues to place paramount importance on the health and safety of our players, officials, staff and fans and all of their families, and we all look forward to returning to our arenas in 2020-21.”

The AHL’s standings – sorted by points percentage – and statistics as of Mar. 12, 2020, are considered final and official.

While this is not the outcome the Sound Tigers hoped for, the health and safety of our players, coaches, fans and staff remains our top priority. As we now shift our focus to the off-season, we will be devoting our time and energy into creating a memorable experience for you, your friends and your family during the 2020-21 season.

Please refer to the FAQs below for more information regarding this situation. If you have any questions or would like more information, please reach out to us directly at [email protected]

Thank you for your continued support of the Bridgeport Sound Tigers.

GENERAL QUESTIONS

What is the status of the 2019-20 Sound Tigers season?

The remainder of the 2019-20 AHL regular season and the 2020 Calder Cup Playoffs have been canceled due to the ongoing COVID-19 public health crisis.

We will be shifting our focus to creating a memorable experience for our fans during the 2020-21 season. 

Where can I find out more information from the team?

The best way to keep updated on all things Sound Tigers is to join our email list or follow us on our social media channels.

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TICKETS/MEMBERSHIPS

What is the plan for Full Season Ticket Members?

Your account representative will be reaching out to you to discuss your account credit options. You will have the opportunity to use your credit towards your package for next season if you prefer. For immediate assistance, you may reach out to your account representative directly.

What is the plan for Flex and Partial Plan Holders?

Your account representative will be reaching out to you to discuss your account credit options. You will have the opportunity to use your credit towards your package for next season if you prefer. For immediate assistance, you may reach out to your account representative directly.

I had redeemed my flex tickets for a canceled game, will I get those back?

Yes, your unused flex ticket vouchers that were already redeemed for canceled games will be honored as part of your account credit. Your account representative will go over this with you individually. If you have any further questions, please email us at [email protected].

I purchased single game tickets for one of the canceled games, will I receive a refund?

Those who purchased single-game tickets to any of the canceled games will receive a refund at the point of purchase. Please allow several business days to reflect on your account. If you have any further questions, please email us at [email protected].

I purchased tickets through a resale site, will I receive a refund?

All tickets purchased through a resale (e.g. StubHub, Seat Geek, Vivid Seats, etc) will be subject to the refund policy of the ticket marketplace. Please contact their customer service departments for more information.

I purchased tickets as part of a Group Outing, will I receive a refund?

Sound Tigers account representatives are contacting group leaders (those who coordinated the group ticket purchase) to go over the refund/credit options available. Please reach out to your group's leader for status information. All refunds will be issued to the original purchaser’s credit card. If you have any further questions, please email us at [email protected].

I purchased a Gift of Hockey package and have unused vouchers, will I get those back?

Yes, a Sound Tigers representative will be reaching out to you to discuss your account credit options. You will have the opportunity to use your credit towards a package for next season or receive a refund if you prefer. For immediate assistance, you may reach out to your account representative directly. 

I received Sound Tigers tickets through a donation or sponsor for a canceled game, what should I do?

For donated tickets, please contact Carly Barrett at [email protected]. For tickets from a sponsor please contact Jonathan Forsberg at [email protected].

What is the status of the Hockey and Hops event?

The Hockey and Hops event originally scheduled for Saturday, March 14th has been canceled. You will receive a refund to your credit card automatically. Please allow several business days to reflect on your account. If you have any further questions, please email us at [email protected].

When are ticket packages on sale for next season?

Season ticket memberships are currently on sale for next season. For more information, contact your account representative directly or click the button below.

2020-21 Season Ticket Memberships

If you have any further questions, please email us at [email protected].

CORPORATE PARTNERS/SUITE HOLDERS

What are my options if I am a current corporate partner?

We thank you for your understanding as we collectively navigate through this challenging time and are preparing a variety of contingency plans. Should you have any questions regarding your current sponsorship or advertising partnership, please do not hesitate to contact your Account Representative directly or call the Corporate Sales Department at (203) 345-4818.

What are my options if I have an annual suite license or VIP ticket plan?

We thank you for your understanding as we collectively navigate through this challenging time and are preparing a variety of contingency plans. Should you have any questions regarding your suite or VIP Ticket Plan, please do not hesitate to contact your Account Representative directly or call the Corporate Sales Department at (203) 345-4818.

CONTACT US

If you have any specific questions that were not answered above, please reach out to us directly at [email protected]